Seamless Customer Experience in an Omnichannel Retail World

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May 8, 2024

At the recent Phygital Retail Convention in Mumbai, Devangshu Dutta anchored an engaging "Fireside Chat" with Bhavana Jaiswal of IKEA India and Kapil Makhija of Unicommerce , on retailers engaging with their customers across channels and formats, and the opportunities as well as challenges in managing experiences seamlessly across online and offline interfaces. Watch the video at this link: https://youtu.be/Vdycbw_l7Pk?si=53Nn7Wj_hMuFPtXb

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Starbucks Records Slowest Growth Since Pandemic In India Last Fiscal

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May 6, 2024

Sesa Sen, NDTV Profit 6 May 2024 Starbucks Corp., the world’s largest coffee chain, posted its slowest sales growth in India since the pandemic. The coffee giant is struggling to bring in as much business as it has in the past as consumers reduce their visits even as it prepares for ambitious store expansion in a tea-drinking nation. The India unit formed in partnership with the Tata Group clocked net sales of Rs 1,218 crore, a growth of 12%, during the year ended March 2024, according to Tata Consumer Products Ltd.'s latest investor presentation. The Seattle-based retailer experienced a compounded…

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Indian spice makers under heat in Asia for alleged contamination

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May 3, 2024

SAYAN CHAKRABORTY, Nikkei staff writer Bengaluru, 2 May 2024 India's packaged spice manufacturers MDH and Everest are under regulatory scrutiny in several countries after their products were allegedly found to contain carcinogenic elements, barely a year after cough syrups made in the South Asian nation were linked to the deaths of over 140 children in Africa. Countries like Australia, New Zealand and the U.S. are weighing investigations into the packaged spices made by the companies after Hong Kong authorities raised a red flag over their quality. This isn't the first time that the two -- among the largest such companies…

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Inditex to launch Bershka and Zara Home in India this year

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April 15, 2024

Sagar Malviya, Economic Times Mumbai, 15 April 2024 Spanish fashion company Inditex said it will launch youth clothing brand Bershka and Zara Home in India this year. "Bershka will open its first store in Mumbai Palladium, and Zara Home will open in Bangalore," it said in its latest annual report. Inditex had launched fast fashion brand Zara in 2010 and premium clothing brand Massimo Dutti eight years ago. Its new offering, Bershka, will pitch it directly against Reliance Retail's Yousta, which too targets the younger consumer segment. Being the world's second most-populous country, India is an attractive market for apparel…

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Flipkart wants a bite of India’s Q-commerce growth

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March 18, 2024

Christina Moniz, Financial Express March 18, 2024 It is not difficult to understand why e-commerce firm Flipkart wants a bite of the Q-commerce pie. India’s quick commerce market has been growing year-on-year at 77% to reach $2.8 billion in GMV (gross merchandise value) in 2023, according to a Redseer report. In comparison, e-commerce has been growing at 14-15% year-on-year. No one would dispute that with instant deliveries of products and groceries in 10-20 minutes, quick commerce firms like the Zomato-owned Blinkit, Zepto and Swiggy Instamart have changed the face of e-commerce and retail over the past few years. While quick…

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