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	<title>Third Eyesight &#187; customer service</title>
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	<link>http://thirdeyesight.in/blog</link>
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		<title>Is Retail Design Tone Deaf?</title>
		<link>http://thirdeyesight.in/blog/2011/10/21/is-retail-design-tone-deaf/</link>
		<comments>http://thirdeyesight.in/blog/2011/10/21/is-retail-design-tone-deaf/#comments</comments>
		<pubDate>Fri, 21 Oct 2011 10:51:37 +0000</pubDate>
		<dc:creator>Devangshu Dutta</dc:creator>
				<category><![CDATA[Apparel]]></category>
		<category><![CDATA[Branding]]></category>
		<category><![CDATA[COLUMN-Progressive Grocer]]></category>
		<category><![CDATA[Food & Grocery]]></category>
		<category><![CDATA[Footwear]]></category>
		<category><![CDATA[India]]></category>
		<category><![CDATA[Lifestyle & Fashion]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Retail]]></category>
		<category><![CDATA[Soft Goods]]></category>
		<category><![CDATA[Textiles]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[audio]]></category>
		<category><![CDATA[auditory experience]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Customer Experience WOW]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[design]]></category>
		<category><![CDATA[Indian retail sector]]></category>
		<category><![CDATA[malls]]></category>
		<category><![CDATA[modern retailing]]></category>
		<category><![CDATA[organised retail]]></category>
		<category><![CDATA[organized retail]]></category>
		<category><![CDATA[retail productivity]]></category>
		<category><![CDATA[retailer]]></category>
		<category><![CDATA[shopping]]></category>
		<category><![CDATA[shopping centres]]></category>
		<category><![CDATA[shopping experience]]></category>
		<category><![CDATA[sound]]></category>
		<category><![CDATA[Store]]></category>
		<category><![CDATA[store efficiency]]></category>
		<category><![CDATA[store operations]]></category>
		<category><![CDATA[stores]]></category>

		<guid isPermaLink="false">http://thirdeyesight.in/blog/?p=504</guid>
		<description><![CDATA[As a customer do you feel uncomfortable in some spaces? Maybe noise is to blame. 
As a retail professional, do you wonder what could help you grow your sales? Improving the "sound experience" could do the trick.]]></description>
		<wfw:commentRss>http://thirdeyesight.in/blog/2011/10/21/is-retail-design-tone-deaf/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>The e-tailing sunrise, finally?</title>
		<link>http://thirdeyesight.in/blog/2011/10/09/the-e-tailing-sunrise-finally/</link>
		<comments>http://thirdeyesight.in/blog/2011/10/09/the-e-tailing-sunrise-finally/#comments</comments>
		<pubDate>Sun, 09 Oct 2011 11:03:17 +0000</pubDate>
		<dc:creator>Devangshu Dutta</dc:creator>
				<category><![CDATA[Apparel]]></category>
		<category><![CDATA[Branding]]></category>
		<category><![CDATA[Consumer]]></category>
		<category><![CDATA[e-commerce]]></category>
		<category><![CDATA[Entrepreneurship]]></category>
		<category><![CDATA[Food & Grocery]]></category>
		<category><![CDATA[Footwear]]></category>
		<category><![CDATA[India]]></category>
		<category><![CDATA[Lifestyle & Fashion]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Retail]]></category>
		<category><![CDATA[Soft Goods]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Supply Chain]]></category>
		<category><![CDATA[Textiles]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[books]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Customer Experience WOW]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[e-tailing]]></category>
		<category><![CDATA[electricals]]></category>
		<category><![CDATA[fashion]]></category>
		<category><![CDATA[fashion brands]]></category>
		<category><![CDATA[growing brands]]></category>
		<category><![CDATA[Indian retail sector]]></category>
		<category><![CDATA[lifestyle]]></category>
		<category><![CDATA[modern retail]]></category>
		<category><![CDATA[modern retailing]]></category>
		<category><![CDATA[multichannel]]></category>
		<category><![CDATA[omnichannel]]></category>
		<category><![CDATA[online]]></category>
		<category><![CDATA[online retail]]></category>
		<category><![CDATA[organised retail]]></category>
		<category><![CDATA[organized retail]]></category>

		<guid isPermaLink="false">http://thirdeyesight.in/blog/?p=955</guid>
		<description><![CDATA[Indian e-commerce companies have raised more than US$ 200 million in the last couple of years. Online, the Indian consumer seems spoilt for choice. Is the sun finally rising on e-tailing in India? Or is it yet another false dawn? Devangshu Dutta lays out the two sides of this story.]]></description>
		<wfw:commentRss>http://thirdeyesight.in/blog/2011/10/09/the-e-tailing-sunrise-finally/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Look Into Your Customer&#8217;s Eyes</title>
		<link>http://thirdeyesight.in/blog/2010/06/08/look-into-your-customers-eyes/</link>
		<comments>http://thirdeyesight.in/blog/2010/06/08/look-into-your-customers-eyes/#comments</comments>
		<pubDate>Tue, 08 Jun 2010 01:47:54 +0000</pubDate>
		<dc:creator>Devangshu Dutta</dc:creator>
				<category><![CDATA[Apparel]]></category>
		<category><![CDATA[BOOK REVIEW]]></category>
		<category><![CDATA[Branding]]></category>
		<category><![CDATA[Consumer]]></category>
		<category><![CDATA[Customer Relationship]]></category>
		<category><![CDATA[e-commerce]]></category>
		<category><![CDATA[Entrepreneurship]]></category>
		<category><![CDATA[Food & Grocery]]></category>
		<category><![CDATA[Footwear]]></category>
		<category><![CDATA[India]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Lifestyle & Fashion]]></category>
		<category><![CDATA[Market Research]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Product Development and Design]]></category>
		<category><![CDATA[Retail]]></category>
		<category><![CDATA[Soft Goods]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Textiles]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Advertising]]></category>
		<category><![CDATA[AIDA principle]]></category>
		<category><![CDATA[books]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[brand evangelist]]></category>
		<category><![CDATA[consumer goods]]></category>
		<category><![CDATA[consumer products]]></category>
		<category><![CDATA[consumer research]]></category>
		<category><![CDATA[consumer segments]]></category>
		<category><![CDATA[consumerism]]></category>
		<category><![CDATA[cult brand]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[flip the funnel]]></category>
		<category><![CDATA[growing brands]]></category>
		<category><![CDATA[Jaffe Juice]]></category>
		<category><![CDATA[Joseph Jaffe]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[loyalty card]]></category>
		<category><![CDATA[loyalty club]]></category>
		<category><![CDATA[loyalty programme]]></category>
		<category><![CDATA[loyalty scheme]]></category>
		<category><![CDATA[market segments]]></category>
		<category><![CDATA[marketing funnel]]></category>
		<category><![CDATA[seth godin]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://thirdeyesight.in/blog/?p=728</guid>
		<description><![CDATA[The normal marketing funnel is described by the process Awareness, Interest, Desire and Action (or “AIDA”) which underlies the spray-and-pray approach of traditional marketing. Joseph Jaffe points out that the AIDA principle was created in times of abundant growth in the US, but is a suicidal funnel to fall into when resources are scarce. A review of his book "Flip the Funnel" [More...]]]></description>
		<wfw:commentRss>http://thirdeyesight.in/blog/2010/06/08/look-into-your-customers-eyes/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Help-Less Customer</title>
		<link>http://thirdeyesight.in/blog/2009/09/14/the-help-less-customer/</link>
		<comments>http://thirdeyesight.in/blog/2009/09/14/the-help-less-customer/#comments</comments>
		<pubDate>Mon, 14 Sep 2009 09:00:32 +0000</pubDate>
		<dc:creator>Devangshu Dutta</dc:creator>
				<category><![CDATA[COLUMN-Progressive Grocer]]></category>
		<category><![CDATA[Consumer]]></category>
		<category><![CDATA[Customer Relationship]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Asia]]></category>
		<category><![CDATA[Branding]]></category>
		<category><![CDATA[consumer products]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[recession]]></category>
		<category><![CDATA[Retail]]></category>
		<category><![CDATA[retail productivity]]></category>

		<guid isPermaLink="false">http://thirdeyesight.in/blog/?p=363</guid>
		<description><![CDATA[Companies that have not only focussed on themselves in the downturn but have remembered the customer at all times, are the ones which will manage to retain their customer relationships. And will grow faster. ]]></description>
		<wfw:commentRss>http://thirdeyesight.in/blog/2009/09/14/the-help-less-customer/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Wi-Fi in Coffee Shops &#8211; win-win or win-lose?</title>
		<link>http://thirdeyesight.in/blog/2009/08/09/wi-fi-in-coffee-shops-win-win-or-win-lose/</link>
		<comments>http://thirdeyesight.in/blog/2009/08/09/wi-fi-in-coffee-shops-win-win-or-win-lose/#comments</comments>
		<pubDate>Sun, 09 Aug 2009 15:33:24 +0000</pubDate>
		<dc:creator>Devangshu Dutta</dc:creator>
				<category><![CDATA[Consumer]]></category>
		<category><![CDATA[Customer Relationship]]></category>
		<category><![CDATA[Food & Grocery]]></category>
		<category><![CDATA[Market Research]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Retail]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Coffee]]></category>
		<category><![CDATA[coffee bars]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[USA]]></category>

		<guid isPermaLink="false">http://thirdeyesight.in/blog/?p=520</guid>
		<description><![CDATA[Amidst the recession, some cafe owners are actively discouraging laptop users. Does wi-fi availability in coffee shops allow customers to abuse or overuse the facilities? Or are the cafe owners doing themselves harm, given that wi-fi is just one of the sticky aspects of a 'hanging-around' culture that the cafes have encouraged in the first place as part of their business model?]]></description>
		<wfw:commentRss>http://thirdeyesight.in/blog/2009/08/09/wi-fi-in-coffee-shops-win-win-or-win-lose/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Targeting Mr. Mom</title>
		<link>http://thirdeyesight.in/blog/2009/04/27/targeting-mr-mom/</link>
		<comments>http://thirdeyesight.in/blog/2009/04/27/targeting-mr-mom/#comments</comments>
		<pubDate>Mon, 27 Apr 2009 18:28:32 +0000</pubDate>
		<dc:creator>Devangshu Dutta</dc:creator>
				<category><![CDATA[Apparel]]></category>
		<category><![CDATA[Consumer]]></category>
		<category><![CDATA[Customer Relationship]]></category>
		<category><![CDATA[Food & Grocery]]></category>
		<category><![CDATA[Footwear]]></category>
		<category><![CDATA[Lifestyle & Fashion]]></category>
		<category><![CDATA[Market Research]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Retail]]></category>
		<category><![CDATA[Soft Goods]]></category>
		<category><![CDATA[Textiles]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[consumer research]]></category>
		<category><![CDATA[consumer segments]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[modern retail]]></category>
		<category><![CDATA[modern retailing]]></category>
		<category><![CDATA[organised retail]]></category>
		<category><![CDATA[organized retail]]></category>
		<category><![CDATA[USA]]></category>

		<guid isPermaLink="false">http://thirdeyesight.in/blog/?p=511</guid>
		<description><![CDATA[What, if anything, should grocers and other stores be doing to accommodate the growth in stay-at-home dads?]]></description>
		<wfw:commentRss>http://thirdeyesight.in/blog/2009/04/27/targeting-mr-mom/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Are luxury salespeople nicer in a downturn?</title>
		<link>http://thirdeyesight.in/blog/2009/02/27/are-luxury-salespeople-nicer-in-a-downturn/</link>
		<comments>http://thirdeyesight.in/blog/2009/02/27/are-luxury-salespeople-nicer-in-a-downturn/#comments</comments>
		<pubDate>Fri, 27 Feb 2009 16:37:30 +0000</pubDate>
		<dc:creator>Devangshu Dutta</dc:creator>
				<category><![CDATA[Consumer]]></category>
		<category><![CDATA[Customer Relationship]]></category>
		<category><![CDATA[Retail]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[Customer Experience WOW]]></category>
		<category><![CDATA[customer is god]]></category>
		<category><![CDATA[customer is king]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://thirdeyesight.in/blog/2009/02/27/are-luxury-salespeople-nicer-in-a-downturn/</guid>
		<description><![CDATA[As the economy slows, possibly everyone might become less abrasive and nicer to each other.]]></description>
		<wfw:commentRss>http://thirdeyesight.in/blog/2009/02/27/are-luxury-salespeople-nicer-in-a-downturn/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>&#8220;Customer-Centric&#8221; &#8211; More than a Buzzword</title>
		<link>http://thirdeyesight.in/blog/2009/02/02/customer-centric-more-than-a-buzzzword/</link>
		<comments>http://thirdeyesight.in/blog/2009/02/02/customer-centric-more-than-a-buzzzword/#comments</comments>
		<pubDate>Mon, 02 Feb 2009 01:46:48 +0000</pubDate>
		<dc:creator>Devangshu Dutta</dc:creator>
				<category><![CDATA[Consumer]]></category>
		<category><![CDATA[Customer Relationship]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[amazon]]></category>
		<category><![CDATA[best practices]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[Customer Experience WOW]]></category>
		<category><![CDATA[customer is god]]></category>
		<category><![CDATA[customer is king]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[e-commerce]]></category>
		<category><![CDATA[global]]></category>
		<category><![CDATA[online]]></category>
		<category><![CDATA[Retail]]></category>
		<category><![CDATA[shopping experience]]></category>
		<category><![CDATA[USA]]></category>

		<guid isPermaLink="false">http://thirdeyesight.in/blog/?p=223</guid>
		<description><![CDATA[Amazon's sustainable advantage is their customer-orientation - the technology, the supply chain, the design - everything is geared to making the buying experience as good as possible. (More...)]]></description>
		<wfw:commentRss>http://thirdeyesight.in/blog/2009/02/02/customer-centric-more-than-a-buzzzword/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Loyalty – Scheme or Sham?</title>
		<link>http://thirdeyesight.in/blog/2008/12/16/loyalty-%e2%80%93-scheme-or-sham/</link>
		<comments>http://thirdeyesight.in/blog/2008/12/16/loyalty-%e2%80%93-scheme-or-sham/#comments</comments>
		<pubDate>Tue, 16 Dec 2008 11:28:49 +0000</pubDate>
		<dc:creator>Devangshu Dutta</dc:creator>
				<category><![CDATA[Apparel]]></category>
		<category><![CDATA[COLUMN-Progressive Grocer]]></category>
		<category><![CDATA[Consumer]]></category>
		<category><![CDATA[Customer Relationship]]></category>
		<category><![CDATA[Food & Grocery]]></category>
		<category><![CDATA[Footwear]]></category>
		<category><![CDATA[India]]></category>
		<category><![CDATA[Lifestyle & Fashion]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Retail]]></category>
		<category><![CDATA[Soft Goods]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Textiles]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[Customer Experience WOW]]></category>
		<category><![CDATA[customer is god]]></category>
		<category><![CDATA[customer is king]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[food]]></category>
		<category><![CDATA[food and grocery]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[loyalty card]]></category>
		<category><![CDATA[loyalty club]]></category>
		<category><![CDATA[loyalty scheme]]></category>
		<category><![CDATA[privilege card]]></category>
		<category><![CDATA[retail productivity]]></category>

		<guid isPermaLink="false">http://thirdeyesight.in/blog/?p=192</guid>
		<description><![CDATA[Evolution has deemed that we become creatures of habit. But just because customers are genetically wired for loyalty to the familiar, the retailer should not treat this loyalty with contempt. Or even laziness.]]></description>
		<wfw:commentRss>http://thirdeyesight.in/blog/2008/12/16/loyalty-%e2%80%93-scheme-or-sham/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Does offshore mean bad service?</title>
		<link>http://thirdeyesight.in/blog/2008/12/13/does-offshore-mean-bad-service/</link>
		<comments>http://thirdeyesight.in/blog/2008/12/13/does-offshore-mean-bad-service/#comments</comments>
		<pubDate>Sat, 13 Dec 2008 13:38:26 +0000</pubDate>
		<dc:creator>Devangshu Dutta</dc:creator>
				<category><![CDATA[Customer Relationship]]></category>
		<category><![CDATA[Outsourcing]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[call centers]]></category>
		<category><![CDATA[call centres]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[offshore]]></category>
		<category><![CDATA[offshoring]]></category>

		<guid isPermaLink="false">http://thirdeyesight.in/blog/?p=186</guid>
		<description><![CDATA[Some news items seem to be ringing the death-toll for offshoring. But should the debate be about "offshore vs onshore" or about management competence? Remote servicing is challenging even without differences in time zones, languages, cultures. The lack of technical or any other sort of individual competence shouldn’t be added to the mix. And that goes for both (onshore) management and (offshore) support staff.]]></description>
		<wfw:commentRss>http://thirdeyesight.in/blog/2008/12/13/does-offshore-mean-bad-service/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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